Deliberately liquidated my position-FxPro-Rights Protection Center-WikiFX

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KM60228

2023-10-09 06:49

China

Deliberately liquidated my position

[Object]

FxPro

[Issue]

Others

[Requirement]

compensation

[Amount]

$180(USD)

[Time]

32day6hour

KM60228Solved after user's confirmation

2023-11-10 13:15

China

KM60228Supplemental Materials

2023-10-24 16:35

China

Supplemental Materials

According to the rule, spot and future gold market open at the same time. But now they say that the market for spot gold opens first. I never experienced such a bad platform before. With a profit of 170 dollars in my account, the liquidation led to an extra loss of 100 dollars. If necessary, I will send the video of liquidation.

FxProReply

2023-10-18 08:30

Please reach out to us by email, china.support@fxpro.com. And the staff will communicate with you for the problem.

WikiFX Overseas Customer ServiceContact Broker

2023-10-09 11:36

Hong Kong China

Contact Broker

WikiFX Mediation CenterVerified

2023-10-09 08:59

Hong Kong China

Verified

KM60228Start Mediation

2023-10-09 06:49

China

Start Mediation

XAU/USD opened higher on October 9th. How could my XAU/USD buy order be liquidated? The platform deliberately closed my position at a low price. Please cover my position.

Statement：

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations

Regulated

FxPro

Company name：FXPRO UK Limited

Score

9.13

15-20 yearsRegulated in United KingdomRegulated in CyprusRegulated in Germany

Score

9.13

The platform deliberately closed my position

China 2023-11-10 13:13

Deduct more than 1,400 profit from my account and delete my account transaction record

China 2023-11-16 13:45