XMReply

2023-09-28 16:08

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尊敬的客户，您好，首先感谢您选择XM和对我们的信任！您的XM MT4/MT5账号为：251052652，单号：#45592689，对于您的投诉，我们第一时间反馈给相关部门，进行详细调查，并给予如下回复：首先，XM是抛单模式，所有客户的订单都是在市场价格上成交。您交易了1手US100现货商品多单，该笔订单在平台时间2023年9月13日15时30分，因预付款不足导致爆仓。其次，经核查在您订单执行当时有8月份核心通胀率年率等多项重要数据公布，导致黄金商品价格剧烈波动，从而导致点差扩大，使您的账户资金不足触发爆仓，系统以当时的实时报价为您强制平仓。针对XM保证金与强平标准，您也可以参考官网说明：https://www.fxglobaltradingxm.com/cn/margin-and-leverage 。同时，每个平台合作的报价商不相同，在不同平台交易的价格的确可能有些差异，但是走势是相同。我们能保证的是，您的订单都是基于市场价格成交的，并非人为可控，望您理解。最后，再次感谢您对XM的理解和支持！如果您有任何疑问烦请您随时联系进入XM官方网站 https://www.fxglobaltradingxm.com/cn/ ，点击右上角的【网页客服】联系客服，XM 提供周一至周五24小时在线客户支持 ，我们非常乐意为您服务，谢谢。致谢。

Maker76856Start Mediation

2023-09-15 17:49

China

Start Mediation

Every time I place an order, my position is liquidated and then reversed. This time I compared it with other platforms, and the spread was dozens or hundreds of points. I argued with the customer service, and he explained that the platform partners were different and the quotations were also different. When I compared it, I looked at it. Normally, when I didn’t place an order, the data was only a few points on the spot. When I placed an order, the spread was hundreds of points. Several times, the orders were profitable, but they all caused me to lose money. I can only expose on this platform, I hope you will not be deceived!