DONGGE86
Others
compensation
$3,498(USD)
40day16hour
DONGGE86Resolved
GTSEnergyMarketsReply
Reply
Dear customer, we didn't find your account information. Can you please provide the screenshot of your trading account?
WikiFX Overseas Customer ServiceContact Broker
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
DONGGE86Start Mediation
Start Mediation
At 15:50, April 27, 2023, the system time of the GTSE platform, I shorted 0.53 lots of USD/JPY at a transaction price of 133.838. At 15:51, the market price was displayed as 133.904. The floating loss of the order should be -34.98; but the system maliciously increased the floating loss of the order by 100 times, miscalculating it as -3498; and caused the account to liquidate! After this problem occurred, I immediately reported it to the platform customer service and account manager; but it has not been resolved until today (August 26, 2023)! GTSE is unwilling to take responsibility for such a malicious system error!
Statement：
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations