XMReply

2023-08-25 13:44

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service, or send an email to the official customer service, mailto:chinese.support@xm.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply via email or reach out to the 24 hours online customer service for help. Thank you.

KONGTONGXUEStart Mediation

2023-07-31 19:37

China

Start Mediation

Account number: 251064715 Order number: 42682540, the stop-loss of this order is 1952.8. Order number: 42693859, the stop-loss of this order is 1953, but the two orders stop loss at 1950.55 at the same time, the lowest point of the MT4 platform is 1950.93, also compared the other platform 1951.35. Order number: 42684062. This order did not set a stop loss but was forced to close the position at 1951. If the last two orders were both 1953 stop loss, then my order will not be liquidated below 20, right? It is the reason for slippage, which is not counted as slippage, because the lowest point is 1950.93, but the order was closed at 1950.55, how can you explain it?