1232418
Others
compensation
$600(USD)
39day10hour
1232418Resolved
IC MarketsReply
Reply
Dear customer, please send the information including trading account, order number, and simple description of your problem to support.cn@icmarkets-cs.com with your registered email, entitled Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.
1232418Supplemental Materials
Supplemental Materials
The liquidation won't happen if the internal transfer was made in time.
WikiFX Overseas Customer ServiceContact Broker
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
1232418Start Mediation
Start Mediation
When the 1:1000 guarantee is 150%, the internal transfer will not be transferred. And the transfer failed 5 times in a row. As a result, the account was liquidated. The customer service replied that an internal transfer and the account was credited immediately, and later explained that they did not know need to send an email. It led to liquidation.20030988 transferred to 1100110855 failed, it was displayed as 1100110855 transferred to 20030988, please help me
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