Global Broker governance & inquiry App
Broker Search
English
Download
2023-02-13 12:41
China
FXTM maliciously widen the spread of EURCHF at the beginning the market
[Object]
FXTM FXTM
[Issue]

Severe Slippage

[Requirement]

compensation

[Amount]

$10(USD)

[Time]

243day12hour

2023-10-15 01:17
China
2023-03-28 11:38
China

Supplemental Materials

2023.3.6就按要求发了邮件至今未收到恢复

2023-03-25 23:16
China

Supplemental Materials

早就已经按照要求用注册邮箱发过去了,一直到现在是还没有收到处理的回复。

2023-02-27 14:52

Reply

感谢您联系我们。 关于客户张福平的交易问题,为了能更准确为客户查核,请客户使用富拓的注册邮箱发电邮至技术部门 tradeenquiry@fxtm.com 为客户进一步查询。 为了保障高效率并尽快完成对客户案例的调查,我们需要尽可能多的信息,包括以下: 1交易账户号码; 2交易订单编号; 3问题的清晰描述; 4阁下要求的细节; 5其他额外有关的文件,比如截图,MT4平台的日志 我们的相关团队收到客户的邮件后将致力于尽快解决阁下的问题,调查时间3-5个工作天。 如果您与客户有其他查询,欢迎随时联系我们。 请注意,富拓FXTM只通过已认证的企业微信账号与客户联系,以便客户容易识别。 感谢您与客户对富拓FXTM的支持。希望我们的服务对您有所帮助,并在未来为您提供更优质的服务。

2023-02-13 17:02
Hong Kong China Hong Kong China

Contact Broker

2023-02-13 14:07
Hong Kong China Hong Kong China

Verified

2023-02-13 12:41
China

Start Mediation

EURCHF on Friday 2023.2.10 overnight position is still profitable, the opening price of 0.98808, set a capital preservation stop loss of 0.98806, Monday 2023.2.13 after the opening of the highest price only to 0.98660 near but put my stop loss at 0.98895, usually the species spread is only about 15, due to the opening period spread slightly floating can I understand, but this is too wired. It directly slips for 235 pips. This is not malicious widen the spread? I do not ask for too much. Each takes a step back. I only ask for compensation for my stop loss amount, but fortunately just contact this platform deposit is not much.

Statement:

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
Select Country/District
Hong Kong
※ The content of this website abides with local laws and regulations.
You are visiting the WikiFX website. WikiFX Internet and its mobile products are an enterprise information searching tool for global users. When using WikiFX products, users should consciously abide by the relevant laws and regulations of the country and region where they are located.
consumer hotline:006531290538
Official Email:support@wikifx.com;
Mobile Phone Number:234 706 777 7762;61 449895363
Telegram:+60 103342306
Whatsapp:+852-6613 1970;+44-7517747077
License or other information error corrections, please send the information to:qawikifx@gmail.com
Cooperation:fxeyevip@gmail.com